I'm an organized efficient individual with good knowledge of retention who can do the following duties seamlessly;
Answer inbound calls, evaluate problems and complaints of the callers, provide proper solutions, respond to the needs of customers, sell and give information on the products or services, process orders, forms, and applications, route calls to other team members, identify any issues customers may have, report on customer feedback, complete call logs and reports, manage & update customer databases, boost customer loyalty, and more.
Eastern Bags and Scarfs
Call Centre Representative
I was incharge of dealing with unhappy customers and handling complaints as one of the core duties so as to ensure customer satisfaction and deliver exceptional customer service each and every time .